YouFibre provide the eero Pro 6 to their home broadband customers. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. All rights reserved. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. Registered number: 05628680. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. We use dedicated people and clever technology to safeguard our platform. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. All Rights Reserved. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). If we suspend or end our Service, we'll tell you what you need to do to restore it. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Hi Phil,Thank you for taking the time to leave us such a splendid review. No setup fee. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Lisa C Evans, Hi LisaThank you for your great review of Dustin! The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Both fitters were polite and knew what they were talking about. 15 Moving site outside of or within the YouFibre Broadband Network area. YouFibre Limited Broadband service How long does installation take? 17.7 Porting Delays. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. 8.7 IP addresses. What I appreciated the most was the easy access to phone contact on any queries I had. Thank you again for your kind review. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Choose Ltd is a limited company registered in England and Wales. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Our support team are available 8am-8pm daily, either via live chat or phone. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Not had the advertised speed (1000Mbps) since installation. Voice your opinion today and hear what 3,026 customers have already said. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. 17 Special terms regarding Telephone Services. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. Thank you very much. 19.6 Terms which remain in effect after termination. After service call to make sure everything was ok on the day. We also ensure all reviews are published without moderation. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! We may transfer our rights and obligations under this Contract to another organisation. 16.2 Our Privacy and Cookie Policy. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Home > Broadband > Guide > YouFibre broadband review. 14.1 Returning Equipment. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Installation within 48 hours. Firstly with the service less than a week from order to installation. about cookies and how to manage them. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Set-up with YouFibre is free and their contracts are 18 months as standard. In these cases, were not responsible if we cant provide you with our Services. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. First class customer care! Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! 2023 Trustpilot A/S. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. We've got some price comparisons between YouFibre and other providers below. over the internet. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. So will be cancelling my contract. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. He fixed + ensured everything was completely tuned in + upto date. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) 11.3 More significant changes to the Service and our Contract. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. This may include any underground fibre optic cables and ducts and the internal network termination point. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. 8.6 If there is a fault on the wider network. Please note, it may take up to 14 days to bring our fibre cable to your property. 12.2 You may end the Contract because of something we have done or are going to do. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Absolutely fantastic service. | Read 61-80 Reviews out of 2,696. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Their services are available in parts of the North East of England as well as several other areas. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. Access to phone contact on any queries I had network area is not very reliable with router. Service as described in clause 14 we also ensure all reviews are published without.! 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