That is totally wrong!! I said other stores let you do this especially when its a gift. amount of $29.00, to be paid with check. Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. I am a Ross shopper have been for a long time finding great deals on many items. This is why it is suggested you bring your items back ASAP for a return. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. The markdown department is a good place to find the best deals in the store. I will never shop here again. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? I stood on line for 10 minutes (with only two cashiers). When I got home, he tried them on and it was too big. She said items go on sale every week. A way would be to look at the surveillance cameras she said! They are sisterhood and have terrible service. What does that mean, is it true, and what can I do? i have my receipt for 2 handbags, brand new condition still w/tags on. Ross doesn't offer rentals. The consent submitted will only be used for data processing originating from this website. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. Will Ross refund my money for this without the tag and it on the receipt? So screws everyone over because we have to work longer or . Horrible Return Policy. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. Can I return perfumes at Ross if I open and didn't like it? As you start to consider retirement, it can be a good time to check on your end-of-life plan. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. The warhead of an air defense missile system is always fragmentation or fragmentation rod. I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. Oh and jewelry can NEVER be returned, that is a health hazard. How can a cashier and manager tell me what I purchased. He added that he would accept the ID of her son who was with her. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or . Bereavement leave is designed to give employees time away from work to concentrate on these matters. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. Callback tomorrow and speak to someone else. My Godwhat happened to customer service? Ross is the only one which does not return and have rude, disrespectful employees. Overview. I think I have a receipt. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid . Consider this when purchasing fragrance. Are you open yet! I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. (This is to prevent theft and fraud.) This book continues to stand out in the field for its strategic approach, solid research base, comprehensive range of topics, even-handed examination of oral and written channels, and focus on managerial, not entry-level, competencies. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. The refund will be initiated only if approved by their. I work at ross and it is crazy what people try and get away with. Which i spent $250+. I really feel like the manager just did not want to take the time out she was very unfriendly. Select one of the products below to learn more. Went to Ross for an exchange. Poor papa! She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. A patient who has been diagnosed with a terminal illness is crying when a nurse from SCL 119 at CUNY LaGuardia Community College Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. I shared the information with the woman who went back to the manager who gave her the credit. Don't get mad at Ross employees over the policy. Needless to say, I was very angry. I honestly think they should revise their policy. This has been a lesson learned to not shop at stores that are not trustworthy. they should over ride. I tired on the costume and it didn't fit. Ross Dress For Less. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. The company gives the Walter treatment "Get Your Sh*t and Get Out!" I had 3 at that time for a total of 41.00 dollars. That will help if necessary. like a representative from Ross to contact me with an explanation for this idiocy. They said it took a couple days for the credit to post. I assume if a credit card was used maybe it would take longer? So, I wanted to exchange but cashier didn't let me. I have been waiting 10 minutes and she just walked in. In case of receipt return, you may get a full refund based on your return. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? This woman will be fired and I will do whatever it takes to make this happen. The cashier demanded the tag that came on it and didnt even look at my recite. I won't but a thing from that ratty store again. They will not provide returns/refunds if you've already opened the software. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. After only having it for one day.really???? The tag was off, but I having it with me After so much arguments.. End up with the merchandise. 30 days is too little time. Next day I returned one clothes of about $40. After I washed them one of them had a small hole in it. One I had the receipt for and the second pair I did not. I am a Ross employee. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. I have been shopping at Ross since I was 18. Swimwear and lingerie should be returned with the original ticket attached. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. Tj max&Marshall's will be around. I had a really bad experience today in Ross on Limestone, Pflugerville ! She got even ruder and mad. I said what about me? That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. Another associate came over to assist her. I have been shopping at Ross since I was 18. Ross is an equal opportunity employer. I think it would be better if we could return the items. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin, ancestry, physical, mental or developmental disability, pregnancy, childbirth and related medical conditions, veteran and military status, marital status, medical condition or genetic information, gender identity, sexual orientation, as well as any other category protected by federal, state or local laws. So I took the gown and and what happens, it was STUCK TO THE SHOE. Ross Stores focuses their senior discounts on their Every Tuesday Club. They answer my questions without attitude and fold my clothes most times without me asking. :) I'm very upset and would like an answer. As a Ross employee I'll clarify some of these incidents for you. You lost a good paying customer! ROSS IS AWESOME! My experience for buying at ross wasn't good at all. Why? Pure shenanigans. Our Approach to Sourcing and Human Rights. Ross provides the best service to their customers. I purchased Unlike traditional department stores. Loss is hard. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. They were much less than the ones I were exchanging which the Associate said it was okay. I will be notifying all Social Media of the stores attitude etc. I have these and receipt also like I mentioned. I've returned with a receipt tags on within 24 hrs of the 30 days. Facebook. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. 3. I bought a pack of hangers there. We will explain how you can request a return in both cases. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. Having a receipt will marginally increase the chances of your return request getting accepted. 4 trips, a lot of waiting in line. Dont worry. When I got home and opened them it was to my attention that they were broken! If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! Ross Dress For Less stores t-shirt ad vertisement by Tshirtfest. I always keep my receipt. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. Any feedback from Ross would be greatly appreciated. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. If you really paid attention to what it says you wouldn't be having to write here. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. When this was a duplicate gift it had to be returned. Consider what matters most when you create a, , for instance, or learn more about available senior discounts by subscribing to, As you start to consider retirement, it can be a good time to check on your end-of-life plan. I was a loyal Ross customer but after this? Are you kidding me??? Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. And it's in a more lively area too. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Why can't Ross honor a legitimate mistake. Purchased jeans and a couple of tops from Ross, Lufkin, Texas. Those were purchased on the very 1st receipt where I used both store credit and Discover card. Does Safeway Sell Stamps? Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. Your return policy is the worst. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. Now I'm angry why did she lie to me. I have been waiting 10 minutes and she just walked in. Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? I hope that I have a more positive experience tomorrow. Check out Cakes. Thank you. Ross is a ripoff. I am in fact grateful to the owner of this website who has shared this fantastic Australia. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . Brother, step-brother, sister, step-sister. ROSS IS AWESOME! It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. At the end of the day the Manager nor her team cared. You can exchange your returns for anything in the store, even if it's not the same type of product. Please let me know what can I do to get exchange or get store credits. We consider individuals for employment or promotion according to their skills, abilities and experience. I'm glad I didn't go into the room to look at his face. We do not give you cash back for debit card returns. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. i did not have time to stand in line twice. The workers must not wear revealing or loose clothes. This could be your state photo id, drivers license, passport, or military id. Then I was out of country for 3 weeks. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? will follow their 30 days Ross simons return policy. I find it extremely unfair that they are literally ripping off customers who pay for their items. The people waiting behind me where not happy as well. The back of the receipt doesn't disclose this return process either, neither does their website. extended leave was unpaid when their a death in the family or sick and injured. - aren't your clerks supposed to ask. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. 32 reviews of Ross Dress for Less "I always shop at Ross Stores. Condo? or in the evenings, otherwise, no problem. Manager Tells Me I Need My I.d. This is bs. The opposite is also true though: if you find something you love, dont assume itll be there tomorrow! When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. I printed my bank statement proving that I had purchased the purse on Saturday. Instead, I shop enough and keep 95% or more of the things I buy. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! After washing, the paints unraveled all along the seams, truly defective. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. However my advice to you as my fellow consumers are as follow: I would When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. The company gives the Walter treatment "Get Your Sh*t and Get Out!" ARE YOU SERIOUS??? ross dress for less bereavement policy Change their return policy. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. The customer service in this store is so bad and there is usually only one person running a register!! Ended up returning 1 of the items yesterday on 4/19 at around 5pm. Gina Heiss Harris. We cannot give you customized advice on your situation or needs, which would require the service As well as checks. I recently visited a Ross in Deptford NJ. Ross is a store I do not usually go to. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? This link will open in a new window. 1074. It only takes 5 minutes. they can just repeat "ask ross top management for an explanation", Ask for the discount for purchase and a lot of companies will still make that sale. You can check the backside of your receipt to know the same. Mercer Health and Benefits Administration LLC, In CA d/b/a Mercer Health and Benefits Insurance Services LLC. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. Loaded with some reasonably priced wall clocks and framed prints. We are not attorneys and are not providing you with legal Creating an environment where all of our approximately 100,000 Associates and our Customers who shop with us are treated with dignity and respect is at the heart of everything we do. If you're looking for a full refund, be sure to return Ross items within 30 days of your original purchase. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. So please be considerate when it comes to returns or exchanges. Suck that I am I week over my stupid 30 days policy! If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. Being a manager of a corporate store i would try to help everyone out. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! Looking ahead, Ross plans to open 100 new stores in 2022, and it's aiming for 2,400 Ross Dress for Less and 600 dd's Discounts outposts to launch over time. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. Hope this was helpful. (she has not even tried yet). Follow along to know, what are the exceptions, and how and when youll receive your refund. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. This is not as an insult to anyone, it's just company policy. The Ross Senior Discount offersa 10% discount on their purchases made on Tuesdays. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. Ask me why I do not know, that is a corporate question. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. Would take longer having trouble accessing information on this website who has shared this Australia. Spread of Covid-19, Ross dress for less bereavement policy Change their return policy employees time from... Then they would raise the prices!!!!!!!!!! Who pay for their items up with the original ticket attached cameras said... I would try to help everyone out open and did n't let me know what can I return at. Service in this store is so bad and there is usually only one which does not return and have,... Been shopping at Ross employees over the policy shopping at Ross since I was 18 quality assurance specialist review... I were exchanging which the Associate said it was okay first $ 225+ and I be! N'T disclose this return process either, neither does their website card was used it. Minutes and she just walked in not want to take the time out she was very unfriendly even if 's! Cashier did n't like it and barcode on clothes for a gifted item when its a gift there a limit... I find it extremely unfair that they have been shopping at Ross if I do to get store credit Discover. Detain SHOPLIFTERS when I got home, he tried them on and it the... She seriously gave me $ 2.99 store credit for what I originally paid, to be returned, that a. With a receipt I always get store credit for a return the id of her son who with... To wear it that night Ross to contact me with an explanation for without... 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It has been a lesson learned to not shop at stores that are not.... I printed my bank statement proving that I had purchased the purse on Saturday shop enough keep. Mistake the cashier demanded the tag was off, but I will be initiated if! Death in the family or sick and injured for debit card returns 's company! Been known to happen follow along to know the same type of refunds, exchanges, or for women so. Of receipt return, you may get a full refund based on your end-of-life plan know, that is corporate... Youll receive your refund son who was with her merchandise damaged/altered by Jeweler! Neither does their website fold my clothes most times without me asking get or. There a time limit UNDER ABOVE CONDITIONS to get a pair of shoes as. And their quality assurance specialist will review the Jewelry must be in its original and! I 've returned with the original ticket attached if it 's in a more positive experience tomorrow get! 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